AMC Customer Support
A dedicated support page for customers having an active Annual Maintenance Contract with ExosysNetworks.
AMC Verification
Customer enters: AMC Contract Number or Customer ID
The system can then display:
- AMC Number
- Customer Name
- Contract Start Date
- Contract End Date
- AMC Type
- Covered Locations
- Covered Assets
- Service Status
AMC Types
Comprehensive AMC
Coverage according to the customer's agreement may include:
- Labour
- Preventive maintenance
- Breakdown support
- Specified spare parts
- Repair/replacement obligations
Non-Comprehensive AMC
May include:
- Labour
- Technical support
- Preventive maintenance
- Breakdown service
while spare parts/materials are charged separately.
AMC Service Request
Customer selects:
- Breakdown Call
- Preventive Maintenance
- Hardware Problem
- Network Problem
- Printer Problem
- Server Problem
- Replacement Request
- General AMC Request
Preventive Maintenance
Customers should be able to see:
- Last PM Date
- Next PM Due
- PM Engineer
- PM Report
- Pending Recommendations
AMC Assets
A customer portal can display:
- Asset ID
- Device Type
- OEM
- Model
- Serial Number
- Location
- AMC Status
- Last Service Date
AMC Renewal
When the contract approaches expiry: