How Can We Help You?
ExosysNetworks Customer Support provides centralized assistance for IT products, infrastructure, networking, cybersecurity, servers, storage, surveillance, software and managed IT services.
Customers can use this page to identify the correct support channel before creating a ticket.
A. Product Support
For products purchased through ExosysNetworks.
Support categories:
Computing
- Laptops
- Desktops
- All-in-One PCs
- Workstations
- Thin Clients
- Monitors
Networking
- Network Switches
- Routers
- Wireless Access Points
- Controllers
- Network Accessories
Cybersecurity
- Firewalls
- Endpoint Security
- Antivirus
- EDR/XDR
- DLP
- Email Security
- Security Appliances
Servers & Storage
- Rack Servers
- Tower Servers
- Storage
- NAS
- SAN
- Backup Appliances
Surveillance
- CCTV Cameras
- NVR
- DVR
- VMS
- Access Control
Other IT Products
- Printers
- Scanners
- UPS
- Racks
- Passive Networking
- Accessories
B. Technical Support
Customers experiencing technical problems can request assistance with:
- Hardware failure
- Operating system issues
- Network connectivity
- Internet connectivity
- Wi-Fi
- Firewall
- VPN
- Server
- Storage
- Backup
- CCTV
- Printer
- Software
- Security
- Cloud
- User access
C. Installation Support
For customers requiring assistance after purchasing equipment.
Services can include:
- Hardware installation
- Rack installation
- Switch installation
- Firewall installation
- Access Point installation
- Server installation
- Storage installation
- CCTV installation
- Software installation
- Configuration
- Testing
- Commissioning
D. General Assistance
For questions that are not technical incidents:
- Order-related support
- Warranty information
- Invoice-related clarification
- Service contract information
- AMC information
- Engineer coordination
- Product documentation
- Support entitlement verification