DOA Support
For eligible products that fail shortly after delivery, subject to OEM/distributor DOA policy.
Product Warranty & RMA Support
Customers who purchased products through ExosysNetworks can request assistance with manufacturer/OEM warranty, DOA and RMA coordination.
Warranty Lookup
Customer enters: Serial Number or Invoice Number
Then display available information such as:
- Product
- OEM
- Model
- Serial Number
- Purchase Date
- Warranty Type
- Warranty Status
- Expiry Date
where this information is available to ExosysNetworks.
Raise Warranty Request
Collect:
- Customer Name
- Company
- Invoice Number
- Product
- OEM
- Model
- Serial Number
- Problem Description
- Error Message
- Photos/Videos
Warranty Categories
OEM Warranty
Assistance coordinating manufacturer warranty.
RMA Support
Return Material Authorization assistance.
Warranty Extension
Customer can request quotation for extended OEM warranty.
Important Message
Product warranty is generally governed by the applicable OEM/manufacturer's terms. ExosysNetworks may assist with warranty verification, ticket creation, RMA coordination and escalation.